Shipping Policy
At Groverjim Pet Magnesium Collar, we strive to ensure prompt and reliable delivery of your orders. Our shipping policy is designed to provide clarity on shipping procedures, costs, and delivery times.
Order Processing: All orders are processed within 1-2 business days after payment confirmation. You will receive a notification once your order has been shipped.
Shipping Methods: We offer standard shipping services for domestic and international orders. Shipping costs vary depending on the destination and selected shipping method.
Delivery Times: Delivery times may vary based on your location and chosen shipping method. Estimated delivery times will be provided at checkout.
Refund Policy
We want you to be satisfied with your purchase from Groverjim Pet Magnesium Collar. If you are not completely satisfied, we offer a comprehensive refund policy to ensure your peace of mind.
Eligibility for Refunds: To be eligible for a refund, please ensure that:
- You notify us of your intention to return the product within 30 days of receiving it.
- The product is unused and in its original packaging.
- You provide proof of purchase, such as your order number or receipt.
Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Approved Refunds: If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days, depending on your card issuer's policies.
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].